TimeshareGuru

I haven’t been keeping track of my current complaints, but heres a sample.  Note how some issues come back even after they get fixed!

21-Jan-08

• I submitted about 6 feedbacks, didn’t start recording them until the one below
  • In previous I said dates and location change back to an initial entered date after I last cleared my cache, too short time before my session is terminated, sometimes I get week before and week after but others I get only the week after when unite the week before are available, I could use a download ability, want to be a beta tester
• I am searching DBR and when I pass 17-Jan-09 the search results say there is no availability.
• 1) At the minimum this should search to 21-jan-09 for checkin, but since I’m in DRUSC (CSV1) I should be able to see to late Feb-09.  Yesterday I did a similar search for Feb-09, had the same problem, and had to call Club reservations to check the availability, which there was, right up to just before Race Weeks BIG SUNDAY on 15-Feb-09!  Why can’t I do it online?

22-Jan-08

• Hi, It’s Peter Chocholak again! 

-        When making a reservation the conf page does not show my room request information.

-        The e-mail confirmation also does not show the room requests I submitted.

-        After making a reservation I am not able to add a guest online.  I was able to do this on the Sunterra system.

-        When I need to look up an existing reservation, I can no longer (as I could in the Sunterra system) click ahead or to the end of my reservations.  I have about a dozen pages and if I need to get to the last reservation I must click a dozen times to get to it.

-        Currently the reservations are in conf order.  Please allow me to search and sort by conf number, resort, date, unit type, etc (search or sort on each field available in the Itinerary table)

24-Jan-08

-        The reservation search keeps “bombing” - yesterday I could close the page, start a new session, log out, log in, and get a search.  Sometimes I had to clear my cookies.  But today it just keeps bombing, or when I search for 7 nights it shows me avail for 3.  I think this last problem is because when I click the checkin date and then click the checkout, your system is running so slow it changes the checkout to 3 days after checkin even though I just set it to 7.

18-Mar-08

-        For the past few days the website is very slow for the login.  Once I reach the reservations page it’s not as bas, but still slow.

-        For three days now when I try to book a unit I am dumped to a page which says an error ocurred.  I believe it is due to my 0 available points in 2008, but I actually have 10,586 (soon to be less because I’m on the phone to make a booking) prepaid points remaining from “borrowing” from 2009.  Yesterday I was told I should still be able to book online since the system should first tell me I don’t have points, but then still allow since I actually have the 10,586.  I’m about to book using 1,200 points.

20-Mar–08

-        This is my second submittal, but for a week now the site is excruciatingly slow?  Is this happening to everyone or is it a direct result of when I borrowed 2009 points on

14-Mar-08?

-        Coincidentally my problems with the site began after I borrowed the points.  My 2008 bal is 0 but I still have prepaid 2009 points (about 10k) to use for 2008.  Peter 714-328-7121

24-Mar-08

-        I can only see contract 1351006 rather than all my contracts under the Summary Page

27-Mar-08

-        Hi! It’s Peter Chocholak 799522 again!  When I book a reservation online and add a guest, the confirmation page includes the guest and when I e-mail the conf it also includes the guest.  HOWEVER, if I book the reservation over the phone, then log into my account, the guest name is not shown online AND is not shown when I e-mail a conf!  I believe if I later log into my account to look at a reservation I made online, I have the same problem!

18-May-08

-        I see there is now an inline method to add/change a guest at a later time after making the intitial reservation!  I tried it today and while it would allow me to change the Guests’ e-mail, phone, address, it would not let me change the Guest Name (non-editable fields for FNam and LName).

-        My apologies for my “I can’t add a guest after the fact”.  I noticed the option to change farther to the right of the screen!  However, after I added the guest to the reservation and saved, I am returned to a home page.  Please return the user to the reservation which has just been updated!